Buying furniture is a big decision, and understanding the return policy can save you time, money, and frustration. Bassett Furniture offers a range of products from stock items to custom-made pieces, and the return policy varies accordingly. In this guide, we’ll break down the Bassett Furniture return policy, including what you can return, the time frames, fees, and how to start a return. We’ll also share practical tips to avoid common pitfalls.
Bassett Furniture Return Policy Overview
Bassett Furniture has different return policies depending on whether the item is in-stock, special order, or custom. Generally, in-stock items can be returned within 30 days of delivery, while custom and special order items are non-returnable unless defective. It’s crucial to understand these distinctions before making a purchase.
Return Window and Conditions
For in-stock items, you have 30 days from the date of delivery to initiate a return. Items must be in original condition, unused, and in their original packaging. Bassett may charge a restocking fee of 15-25% for returns. Custom or special order furniture is typically not eligible for return unless there is a manufacturing defect. If you receive a damaged or defective item, you must report it within 48 hours of delivery to qualify for a replacement or refund.
Step-by-Step Return Process
1. Check eligibility: Confirm your item is within the return window and meets condition requirements. 2. Contact Bassett: Call your local store or customer service to initiate a return. 3. Prepare documentation: Have your order number, delivery receipt, and photos of any damage ready. 4. Schedule pickup: Bassett will arrange for the item to be picked up. 5. Receive refund: Refunds are processed to the original payment method within 7-10 business days after inspection, minus any restocking fees.
Exceptions and Non-Returnable Items
Custom orders, clearance items, floor samples, and items with personalized finishes are generally non-returnable. Mattresses and bedding may have specific hygiene restrictions. Always ask about the return policy for the specific item you are buying, especially if it’s on sale or clearance.
Common Mistakes to Avoid
Mistake 1: Assuming all items are returnable. Custom furniture is usually final sale. Mistake 2: Delaying inspection. You only have 48 hours to report damage. Mistake 3: Ignoring restocking fees. These can be up to 25% of the purchase price. Mistake 4: Keeping the original packaging? You need it for return. Mistake 5: Not reading the fine print. Policies vary by store location.
Real Tips for a Smooth Return
Measure your space and doorways before ordering to avoid size issues. For custom items, request a fabric swatch or finish sample first. Always keep receipts and photos of the condition upon delivery. If you’re unsure about a piece, ask the store about their return policy in writing.
Frequently Asked Questions
Can I return custom Bassett furniture? No, custom orders are non-returnable unless defective. How long does it take to get a refund? Typically 7-10 business days after Bassett receives the returned item. Is there a restocking fee? Yes, 15-25% for eligible returns. What if my furniture arrives damaged? Contact Bassett within 48 hours for a replacement or refund. Can I exchange an item? Exchanges are handled like returns; you may need to place a new order.
Conclusion
Understanding the Bassett Furniture return policy helps you shop with confidence. Stick to in-stock items if you want flexibility, and always inspect deliveries promptly. For custom pieces, be certain of your choices before ordering. By following the steps and tips above, you can avoid surprises and ensure a smooth experience.