If you're shopping for quality furniture in the Wilmington, Delaware area, the Bassett Furniture store on Concord Pike is a destination worth visiting. Known for custom upholstery, solid wood case goods, and a wide range of styles, Bassett offers something for every home. But before you head out, it helps to know what to expect, how to navigate the showroom, and what pitfalls to avoid. This guide covers everything from layout to buying strategies, so you can make a confident purchase.
What to Expect at the Bassett Furniture Concord Pike Showroom
The Concord Pike location is one of the largest Bassett stores in the region. Upon entering, you'll find distinct room vignettes showcasing living room, dining room, bedroom, and home office setups. The showroom is organized by collection and style—from traditional to modern farmhouse. Unlike some big-box stores, Bassett emphasizes customization: you can choose fabrics, finishes, and even dimensions for many pieces. Sales associates are trained to guide you through the Custom Studio, where you can see fabric swatches, wood samples, and hardware options. Expect a relaxed, consultative experience rather than high-pressure sales.
How to Choose the Right Bassett Furniture for Your Home
Start by measuring your space. Bassett offers a wide range of sizes, especially in sofas and sectionals. Bring room dimensions and door clearance measurements. Next, consider your lifestyle: do you have kids or pets? Opt for performance fabrics like Crypton or Sunbrella. For dining tables, solid wood options (oak, maple, cherry) are durable and can be refinished. Bassett's custom program allows you to mix and match legs, tabletop shapes, and finishes. A common mistake is choosing a finish that clashes with existing flooring—bring a photo or sample. Also, test seating comfort: sit on different sofas to feel the difference between plush cushions and firmer support.
Common Mistakes to Avoid When Shopping at Bassett
One frequent error is not checking the lead time for custom orders. While some items are in stock, custom pieces can take 6-12 weeks. Always ask about estimated delivery dates before committing. Another pitfall is ignoring the warranty and return policy. Bassett offers a limited warranty on frames and springs, but fabric and leather wear are usually not covered. Also, avoid impulse buying without comparing prices: Bassett frequently runs sales (e.g., 20% off custom orders, holiday events). Finally, don't assume all pieces are built the same—some collections use engineered wood, while others are solid. Ask for construction details, especially for dressers and bed frames.
Step-by-Step Buying Process at the Concord Pike Store
Step 1: Browse the showroom and note down the collection names and item numbers of pieces you like. Step 2: Request a fabric or finish sample to take home—this helps you see the color in your lighting. Step 3: Work with a designer (free service) to plan your room layout and customization options. Step 4: Get a written quote with all costs: base price, customization fees, delivery, and taxes. Step 5: Check for current promotions (ask about financing offers). Step 6: Place your order and confirm the delivery timeline. Step 7: Upon delivery, inspect furniture immediately for damage; report any issues within 48 hours.
Real Buying Tips from Local Shoppers
Frequent shoppers recommend visiting on a weekday afternoon when the store is quieter, giving you more one-on-one time with staff. Also, sign up for the Bassett email list before your visit—you may get a coupon. Some buyers suggest asking about floor models: they are often discounted 30-50% off retail, but check for wear. Another insider tip: the Concord Pike store sometimes hosts trunk shows with exclusive discounts. Finally, consider the delivery fee; it can be high for custom orders, so ask if free delivery applies to orders over a certain amount.
Frequently Asked Questions
Does Bassett Furniture on Concord Pike offer financing? Yes, they offer a Bassett credit card with deferred interest promotions (e.g., 12 months no interest on purchases over $999). Other financing options may be available.
Can I return custom furniture? Custom orders are generally non-refundable, but you may exchange for store credit if defective. Stock items can be returned within 30 days with receipt.
How long does delivery take? In-stock items deliver within 1-2 weeks. Custom orders typically take 8-12 weeks. The store will call to schedule delivery.
Is there a design consultation fee? No, Bassett offers free in-store design consultations. You can also schedule virtual appointments.
What brands does the Concord Pike store carry? Primarily Bassett, but also select accessories from other brands. Most furniture is Bassett's own line.
Final Thoughts on Shopping at Bassett Furniture Concord Pike
Whether you're furnishing a new home or updating a single room, the Bassett store on Concord Pike offers quality options with a personal touch. By preparing ahead—measuring, understanding customization, and knowing the policies—you can avoid common frustrations. Take advantage of the free design service, ask about sales, and always inspect your delivery. With these tips, you'll find furniture that fits both your style and your budget.