If you’re shopping for furniture online, you might wonder: does Ashley Furniture have in-store pickup? The short answer is yes, but there are important details you need to know before selecting this option at checkout. In-store pickup can save you delivery fees and give you more control over timing, but it’s not available for every item or every location. This guide covers exactly how Ashley Furniture in-store pickup works, step-by-step instructions, common pitfalls, and practical tips to make your pickup smooth and hassle-free.
How Ashley Furniture In-Store Pickup Works
Ashley Furniture offers in-store pickup for many items purchased online. When you shop on their website, you can choose “Store Pickup” at checkout if the item is eligible. Not all products qualify—typically, smaller items like lamps, rugs, decor, and some ready-to-assemble furniture are available. Larger items like sofas, beds, and dining tables often require delivery because they are shipped from warehouses. To check eligibility, add an item to your cart and enter your ZIP code. The website will show if store pickup is an option at a nearby location. If it is, you can select a store and a pickup date. Most stores will hold your order for 7 days, so plan accordingly.
Step-by-Step Guide to Picking Up Your Order
Once you’ve placed an order for in-store pickup, follow these steps to ensure a smooth experience:
- Wait for the “Ready for Pickup” email. Do not go to the store until you receive this confirmation. It typically arrives within 1–3 business days.
- Bring your order number and a valid photo ID. The store will verify your identity before releasing the items.
- Check the store’s pickup hours. They may differ from regular store hours, especially during holidays.
- Inspect the item before leaving. Open the box if possible, or at least check for visible damage. Once you take it home, returns may be more complicated.
- Load your vehicle safely. Bring blankets or straps if you’re picking up large or heavy items. Some stores offer loading assistance, but it’s not guaranteed.
Common Mistakes and How to Avoid Them
Many customers run into issues with in-store pickup because they don’t read the fine print. Here are the most frequent mistakes:
- Assuming all items are eligible. Always check the product page. If it says “Delivery Only,” pickup is not an option.
- Going to the store without confirmation. Your order might still be processing. Wait for the official email.
- Bringing the wrong vehicle. Measure your car’s trunk or cargo space. A queen mattress might not fit in a sedan.
- Ignoring the return policy. In-store pickup items may have a shorter return window (e.g., 30 days vs. 90 days for delivery). Keep your receipt.
Costs and Fees: Is In-Store Pickup Free?
Ashley Furniture in-store pickup is generally free, but there are exceptions. Some clearance or special-order items may have a small handling fee. Also, if you choose to have the item shipped to the store instead of picking it up from stock, there could be a shipping charge. Always review the total at checkout. The biggest savings come from avoiding delivery fees, which can range from $50 to $150 depending on your location and order size.
When In-Store Pickup Makes Sense vs. Delivery
In-store pickup is ideal if you need the item quickly (same-day or next-day), live near a store, and have a suitable vehicle. It’s also great for small, lightweight items. Delivery is better for large, heavy, or fragile items, especially if you don’t have help unloading. Ashley’s delivery service includes room of choice and packaging removal, which can be worth the extra cost. Consider your schedule and physical ability before deciding.
Frequently Asked Questions
- Can I pick up an item the same day I order? Only if the store has it in stock. Some locations offer same-day pickup for in-stock items ordered before noon.
- What if I don’t pick up within 7 days? The store may cancel the order and refund you, minus a restocking fee. Contact the store to request an extension.
- Can someone else pick up my order? Yes, but you must add them as an authorized pickup person when placing the order, or they need your order number and a copy of your ID.
- What if the item is damaged when I open it at home? Contact customer service immediately. Ashley typically offers replacements or refunds for damaged items, but you may need to return it to the store.
Final Tips for a Hassle-Free Pickup
To wrap up, here are actionable tips from experienced shoppers: Call the store ahead of time to confirm your item is ready and ask about parking or loading dock access. If you’re picking up multiple items, verify they are all in one location. Keep your confirmation email handy. And finally, don’t rush the inspection—it’s easier to resolve issues before you leave the store. In-store pickup can be a great way to save money and get your furniture faster, as long as you plan ahead.