When you order furniture from Ashley Furniture, knowing the delivery hours helps you plan ahead and avoid delays. Delivery windows vary by location, product availability, and service type. This guide covers standard delivery hours, how to schedule, and what to expect on delivery day.
Standard Ashley Furniture Delivery Hours
Ashley Furniture typically offers delivery Monday through Saturday, with hours ranging from 8:00 AM to 6:00 PM local time. Sunday deliveries are not standard but may be available in select markets or for an extra fee. Delivery windows are usually 4 to 6 hours long, and you’ll receive a call or text the day before with a more specific time frame. For example, a morning window might be 8:00 AM to 12:00 PM, and an afternoon window 12:00 PM to 6:00 PM. During peak seasons like holidays or sales events, delivery may take longer due to high volume.
How to Schedule Your Delivery
After purchase, you can schedule delivery online through your Ashley Furniture account or by calling customer service. Here’s how:
1. Log into your account on ashleyfurniture.com and go to “My Orders.”
2. Click “Schedule Delivery” next to your order.
3. Choose a date and time slot from available options.
4. Confirm any special instructions (e.g., narrow stairs, elevator access).
Alternatively, call 1-888-888-8288 to speak with a representative. Have your order number ready. Scheduling early is recommended, especially during busy periods, as popular time slots fill quickly. If you need to reschedule, you can do so online or by phone at least 24 hours before the scheduled window.
What to Expect on Delivery Day
Ashley Furniture’s delivery team will call you 30-60 minutes before arrival. They will bring the furniture into your home, assemble it if included in your service, and remove packaging. However, they do not move existing furniture or haul away old items unless you paid for additional removal service. Make sure the path to the room is clear: measure doorways, hallways, and stairs to ensure your new furniture fits. Also, have a clear area where the delivery team can place the items. If you live in an apartment or condo, check if you need to reserve an elevator or loading dock ahead of time.
Common Delivery Issues and How to Avoid Them
Many delays happen because of incorrect contact information or blocked access. Double-check your phone number and address when ordering. If you have a gate code, provide it in the order notes. Another issue is missing the delivery window due to not being home. Ashley Furniture requires an adult (18+) to be present for delivery. If you can’t be there, consider rescheduling or having a friend or family member sign for you. Some customers also face problems with furniture not fitting through doorways. To avoid this, measure your entry points and compare them to the furniture dimensions listed on the product page. If in doubt, choose a delivery service that includes “threshold” or “in-home” delivery, which may allow the team to disassemble and reassemble if needed.
Tips for a Smooth Delivery Experience
First, always confirm your delivery window the day before. Second, clear the room where the furniture will go—remove rugs, small items, and breakables. Third, have a charged phone handy in case the driver calls. Fourth, if you have pets, secure them in another room to keep them safe and avoid interference. Fifth, inspect the furniture immediately upon delivery for any damage. Note any scratches or dents on the delivery receipt before signing. If you find damage after the team leaves, contact Ashley Furniture customer service within 48 hours. Finally, keep your order and delivery paperwork in a safe place for warranty or return purposes.
Frequently Asked Questions
Can I get delivery on Sunday? Sunday delivery is not standard but may be available in select areas. Check with your local store or customer service.
How long does delivery take? Standard delivery takes 1-3 weeks depending on stock and location. In-stock items may arrive sooner.
Is there a fee for delivery? Delivery fees vary based on order total and location. Often, orders over a certain amount qualify for free delivery. Check the website or ask a sales associate.
Can I change my delivery time after scheduling? Yes, you can reschedule online or by phone at least 24 hours before your window.
What if I’m not home? The delivery team will not leave furniture unattended. You must reschedule or have someone else present.
Final Thoughts
Understanding Ashley Furniture delivery hours and processes helps you plan effectively. By scheduling early, preparing your home, and knowing what to expect, you can enjoy a hassle-free delivery. Always communicate any special needs to the company in advance. With these tips, your new furniture will arrive smoothly and on time.