When you're furnishing your home, you want pieces that last—both in style and durability. Bassett Furniture, a well-known American brand, has a strong presence in Louisville, offering custom sofas, sectionals, bedroom sets, and dining tables. This guide covers everything you need to know before buying Bassett furniture in Louisville: real-world quality, customization options, delivery experiences, and common pitfalls to avoid.
Understanding Bassett Furniture Quality and Construction
Bassett is a mid- to upper-mid-range brand, often compared to Ethan Allen or Stickley. They use kiln-dried hardwood frames, eight-way hand-tied springs in many sofas, and high-resiliency foam cushions. The upholstery fabrics are tested for double rubs (Wyzenbeek rating), with most residential fabrics rated 15,000–30,000 double rubs—adequate for typical family use. However, their lower-priced lines may use sinuous springs instead of hand-tied. Always ask about the construction details at the Louisville store. For wood furniture, look for solid wood fronts and veneered panels; avoid particleboard in high-use pieces.
Customization Options at Bassett Louisville
One of Bassett’s biggest advantages is customization. At the Louisville showroom (located at 9800 Shelbyville Rd or other local stores), you can choose from hundreds of fabrics, leathers, and finishes. You can also modify dimensions, arm styles, seat depth, and back height. For example, you can order a sectional with a chaise on either side, or a sofa with a pull-out bed. The standard lead time is 6–8 weeks, but during busy seasons it can stretch to 10–12 weeks. Tip: request fabric samples before ordering to see true colors in your home’s lighting. Avoid choosing a fabric solely from a small swatch—large rolls often look different.
What to Look for When Shopping at Bassett Louisville
Before visiting, measure your space carefully, including doorways and hallways. Bassett offers free in-home design consultations, but you can also bring your own floor plan. Key parameters to evaluate: Frame: ask if it’s kiln-dried hardwood (avoid plywood or MDF). Suspension: eight-way hand-tied is best; sinuous springs are okay for budget pieces. Cushions: high-resiliency foam wrapped in fiber is common; down-blend adds softness but requires fluffing. Fabric grade: higher grade usually means better durability and stain resistance. For performance fabrics (like Crypton or Sunbrella), expect a premium but easier cleaning. Avoid fabrics with low double-rub counts if you have kids or pets.
Common Mistakes and How to Avoid Them
- Mistake 1: Not checking the return policy. Bassett’s custom orders are non-refundable. Make sure you love the sample before ordering. If you’re unsure, ask about stock items that can be returned.
- Mistake 2: Ignoring delivery logistics. Bassett offers white-glove delivery (assembly and placement) for a fee. Confirm if your staircase or elevator can accommodate large pieces. Measure doorways and hallways—many sofas come in multiple boxes that must fit through 30-inch doors.
- Mistake 3: Overlooking clearance and outlet options. The Louisville store sometimes has floor samples or discontinued fabrics at up to 40% off. These are final sale but can save you money if you’re flexible.
- Mistake 4: Rushing the fabric choice. A fabric that looks great in the showroom may clash with your walls. Always bring home swatches and live with them for a few days.
Real Buying Advice from Louisville Customers
Local reviews on Google and Yelp for the Bassett Louisville store are mixed. Positive: many praise the design consultants and customization options. Negative: some report long delivery times and occasional quality inconsistencies (e.g., loose stitching, uneven cushions). To mitigate risk, inspect your furniture upon delivery and report issues immediately. Bassett’s warranty covers frames and springs for life, but fabric and cushions are typically one year. For high-traffic areas, consider upgrading to a performance fabric. Also, if you’re on a tight timeline, ask about Quick Ship items (usually 2–3 weeks) but note that selection is limited.
Frequently Asked Questions
Q: Is Bassett furniture good quality for the price?
A: Yes, for mid-range custom furniture. The construction is solid, but you pay for customization. Compare with brands like Room & Board or Crate & Barrel for similar price points.
Q: How long does delivery take in Louisville?
A: Typically 6–10 weeks for custom orders. Quick Ship items can arrive in 2–3 weeks.
Q: Can I return a custom sofa?
A: No, custom orders are final sale. Only stock items can be returned within 7 days.
Q: Does Bassett offer financing?
A: Yes, through their store card. Check for promotional 0% APR offers.
Q: Are there any outlet stores near Louisville?
A: The closest Bassett outlet is in Jeffersonville, IN (about 15 min drive). They have discounted floor models and overstock.
Final Thoughts
Bassett Louisville is a solid choice if you want customizable, American-made furniture with good construction. The key is to do your homework: measure, sample fabrics, ask about construction details, and understand the return policy. Avoid rushing, and consider visiting the outlet for deals. With careful planning, your Bassett piece can be a long-lasting addition to your home.