Herman Miller chairs are a significant investment, but sometimes they don't fit your needs. Whether you're unhappy with the ergonomics or simply changed your mind, knowing the return process is crucial. This guide walks you through everything you need to return a Herman Miller chair smoothly, including policies, steps, and common pitfalls to avoid.
Understanding Herman Miller's Return Policy
Herman Miller offers a 30-day return policy for chairs purchased directly from their website or authorized dealers. The return window starts from the delivery date. You must initiate the return within 30 days, and the chair must be in like-new condition with all original packaging and accessories. Note that custom or made-to-order items may have different rules. Also, if you bought from a third-party retailer like Amazon or a local dealer, their return policy applies—not Herman Miller's. Always check the seller's policy before purchasing.
Step-by-Step Return Process
Step 1: Initiate the Return
Contact Herman Miller customer service via phone or email within 30 days of delivery. Provide your order number and reason for return. They will issue a Return Authorization (RA) number. Without this, your return may be rejected.
Step 2: Prepare the Chair
Disassemble the chair if possible (e.g., remove the cylinder, base, and armrests) and pack it securely in the original box. Use all original packing materials to prevent damage during shipping. If you lost the box, you may need to purchase a suitable box from Herman Miller.
Step 3: Ship It Back
Affix the provided return shipping label. Schedule a pickup with the carrier or drop it off at a designated location. Keep the tracking number for your records.
Step 4: Receive Refund
Once the chair is received and inspected, Herman Miller will process your refund minus any restocking fees (typically 15-25%) and return shipping costs. Refunds usually take 5-10 business days to appear on your statement.
Common Mistakes and How to Avoid Them
Mistake 1: Missing the 30-Day Window
Set a calendar reminder as soon as the chair arrives. Many people forget and end up stuck with a chair they don't want.
Mistake 2: Throwing Away Packaging
Keep the original box and all packing materials until you are sure you want to keep the chair. Returns without original packaging may incur additional fees or be refused.
Mistake 3: Not Inspecting for Damage
Before returning, take photos of the chair's condition. If the chair is damaged during return shipping, you may be held responsible. Document everything.
Mistake 4: Ignoring Restocking Fees
Be aware that restocking fees are common. Factor this into your decision to return. Some dealers may waive fees if you exchange for another model.
Tips for a Smooth Return
Tip 1: Test the Chair Thoroughly
Use the chair for at least a week before deciding. Adjust all settings (seat height, lumbar support, armrests) to see if it works for you. Sometimes a small adjustment can make a big difference.
Tip 2: Check for Alternative Solutions
If the chair is uncomfortable, consider buying a lumbar cushion or adjusting your desk setup before returning. Herman Miller offers accessories that might solve the issue.
Tip 3: Contact Customer Service Early
If you have any doubts, reach out to Herman Miller support. They can provide guidance on fit and may offer solutions like a different chair model.
Tip 4: Keep Records
Save all emails, RA numbers, and tracking information. This helps if there are any disputes about the return.
Frequently Asked Questions
Q: Can I return a Herman Miller chair after 30 days?
A: Generally no, but if the chair has a defect, the warranty applies. For dissatisfaction, you are bound by the 30-day policy.
Q: How much is the restocking fee?
A: It varies by dealer but typically 15-25% of the purchase price. Direct from Herman Miller, the fee is often 15%.
Q: Do I pay for return shipping?
A: Yes, unless the return is due to a defect or error on Herman Miller's part. Return shipping costs can be significant due to the chair's weight.
Q: Can I return a chair bought from a third-party seller?
A: You must follow that seller's return policy. Herman Miller's policy only covers direct purchases.
Q: What if the chair arrives damaged?
A: Contact customer service immediately. Do not accept delivery if visible damage. File a claim with the carrier and Herman Miller will arrange a replacement or return.
Final Thoughts
Returning a Herman Miller chair is straightforward if you follow the rules. Keep your packaging, act within 30 days, and expect some fees. If you're on the fence, test the chair thoroughly and consider adjustments before deciding. For the best experience, buy from authorized dealers with clear return policies. Remember, a quality ergonomic chair can transform your work life, so don't rush the decision.