When shopping for furniture, Bassett is a name that often comes up. Known for its custom upholstery and solid wood construction, Bassett Furniture has been around since 1902. But are they worth the price? In this review, we’ll break down the real pros and cons, what customers say, and how to make a smart purchase.
What Customers Say About Bassett Furniture Quality
Most reviews highlight Bassett’s solid wood frames and sturdy construction. Unlike many store brands that use particleboard, Bassett uses kiln-dried hardwoods. Customers often mention that sofas and tables hold up well after years of use. However, some note that the fabric on sofas can show wear faster than expected, so choose a durable performance fabric if you have kids or pets. Overall, the quality is considered good for the mid-to-high price range.
Pricing: Is Bassett Furniture Worth the Cost?
Bassett sits in the mid-to-upper tier of furniture pricing. A custom sofa can range from $1,500 to $4,000. While not cheap, owners say the longevity justifies the price. One common complaint: sales and discounts are rare, and the listed price is often the final price. To save money, consider buying floor models or checking outlet stores. Also, Bassett offers financing options, but watch the interest rates.
Customization Options: Pros and Cons
Bassett’s biggest selling point is customization. You can choose from hundreds of fabrics, leg styles, and cushion fills. This is great for matching your decor, but it also means longer delivery times (typically 6-12 weeks). Some customers report delays beyond the quoted time. To avoid frustration, ask for a written delivery date and confirm before ordering. Also, custom orders are non-returnable, so order fabric swatches first.
Delivery and Assembly Experience
Reviews on delivery are mixed. Many praise the white-glove service where they set up furniture in your room and remove packaging. Others complain about damaged items or missed appointments. Before delivery, take photos of the furniture as it arrives. If you see damage, refuse delivery or note it on the receipt. For assembly, Bassett includes it in the delivery fee, so you don’t need to do it yourself.
Common Complaints and How to Avoid Them
The top complaints are: 1) Longer than expected delivery times. 2) Fabric pilling on sofas. 3) Difficulty with returns on custom pieces. To avoid these, always check the estimated delivery date, choose a fabric with a high rub count (over 30,000), and confirm the return policy before customizing. Also, read recent reviews for your local store, as service quality varies.
FAQ
Q: Is Bassett furniture made in the USA? A: Yes, most of their furniture is made in the USA, with some components sourced globally.
Q: How long does Bassett furniture last? A: With proper care, 10-15 years or more, especially for wood pieces.
Q: Does Bassett furniture go on sale? A: Rarely. Look for clearance or outlet items for discounts.
Q: Can I return a custom order? A: Generally no, unless there’s a defect. Check with your store.
Final Verdict
Bassett Furniture offers solid quality and great customization, but it’s not for everyone. If you value unique pieces and are willing to wait, it’s a good investment. But if you need furniture quickly or on a tight budget, look elsewhere. Always read recent reviews for your specific store and test fabrics before ordering. With the right choices, Bassett can be a lasting addition to your home.