Ashley Stewart is a popular plus-size fashion retailer loved for its trendy styles and inclusive sizing. But even with great shopping experiences, you might need customer service for returns, exchanges, order issues, or sizing questions. This guide covers everything you need to know about Ashley Stewart’s customer service—how to contact them, what to expect, and tips to get your problems resolved quickly.
How to Contact Ashley Stewart Customer Service
Ashley Stewart offers several ways to reach their support team. The most direct method is by phone at 1-877-374-2799, available Monday through Friday from 8:00 AM to 8:00 PM EST, and Saturday from 9:00 AM to 6:00 PM EST. If you prefer email, you can fill out the contact form on their website under the “Contact Us” page. Response time is usually 24-48 hours. For quick answers, check their FAQ section on the website—it covers common topics like shipping, returns, and sizing. Live chat is sometimes available during business hours; look for the chat icon on the bottom right of the site.
How to Return or Exchange Items
Returns and exchanges are straightforward but have specific rules. You have 60 days from the purchase date to return unworn, unwashed items with tags attached. Fill out the return form included in your package, pack the items securely, and attach the prepaid return label. Drop off at any UPS location. Refunds are processed within 5-7 business days after the return is received. For exchanges, call customer service to reserve your size before sending the return. Pro tip: Keep your order confirmation email handy—it contains your order number and return authorization details. Avoid these mistakes: Don’t return worn or washed items (they’ll be rejected), and don’t forget to include the return form (delays refunds).
How to Track Your Order
After placing an order, you’ll receive a confirmation email with a tracking number. Click the link to see real-time updates. If you didn’t get the email, check your spam folder or log into your Ashley Stewart account and go to “Order History.” Still no tracking? Call customer service with your order number. Common issue: Tracking shows “delivered” but you didn’t receive the package. First, check with neighbors or your leasing office. If still missing, contact Ashley Stewart within 5 days—they may file a claim with the carrier. Pro tip: Sign up for UPS My Choice to get delivery alerts and reroute packages if needed.
How to Resolve Billing or Payment Issues
If you were charged incorrectly or see a duplicate charge, start by checking your bank statement and order history. For a charge that doesn’t match your order total, call Ashley Stewart billing support at the same number above. Have your order number and the exact amount ready. They can verify the transaction and issue a refund if it’s an error. For declined payments, try a different card or contact your bank first. Ashley Stewart also accepts PayPal and Afterpay—if using Afterpay, any issues must be handled through Afterpay’s customer service. Beware of scams: Ashley Stewart will never ask for your full social security number or bank password over the phone. Only share order-related info.
Tips for Faster Customer Service
To get help quickly, follow these steps: (1) Gather your order number, email address used for purchase, and a brief description of the issue. (2) Call early in the morning or late afternoon to avoid peak hours. (3) Use the website’s FAQ or live chat first—if your issue is common, you’ll get an instant answer. (4) If emailing, use a clear subject line like “Order #12345 – Wrong Size Received.” (5) Be polite and patient; representatives handle many calls, and kindness often speeds things up. Avoid these mistakes: Don’t call without your order number—you’ll be asked to provide it. Don’t expect 24/7 support; their hours are limited. Don’t assume social media (Facebook, Instagram) is for service—they may respond but officially direct you to phone/email.
Frequently Asked Questions
Q: Does Ashley Stewart offer free returns?
A: Yes, for U.S. customers. Return shipping is free via the prepaid label. International returns are not covered.
Q: Can I return an online purchase to a store?
A: No, online purchases must be returned by mail. Store purchases can only be returned in-store.
Q: How long does it take to get a refund?
A: Once the return is received, refunds process in 5-7 business days. It may take another few days to appear on your card.
Q: What if I lost my return form?
A: Contact customer service to have a new one emailed to you. You can also print a return label from your account.
Q: Do they price match?
A: Ashley Stewart does not offer price matching. However, they have frequent sales—sign up for emails to get promo codes.
Conclusion
Ashley Stewart’s customer service is designed to help you with returns, exchanges, orders, and billing. By knowing the contact methods, return policy, and common solutions, you can save time and avoid frustration. Always keep order confirmations, use the prepaid return label, and reach out during business hours for the fastest help. For simple issues, the FAQ is your best friend. With these tips, you’ll get back to enjoying your stylish Ashley Stewart finds in no time.