If you need to contact Room and Board customer service, finding the correct phone number can save you time and frustration. Whether you have a question about a recent order, need delivery assistance, or want to discuss a furniture issue, this guide provides everything you need to get in touch quickly. We'll cover the official phone number, best times to call, and alternative contact methods for a smooth experience.
What Is the Room and Board Customer Service Phone Number?
The direct customer service phone number for Room and Board is 1-800-301-9720. This line is available Monday through Friday, 7:00 AM to 7:00 PM Central Time, and Saturday, 8:00 AM to 5:00 PM CT. It's the primary number for order inquiries, product questions, and general support. For design services or store-specific questions, you may be directed to a different department, but this number is your best starting point.
When Is the Best Time to Call Room and Board?
To avoid long wait times, call early in the morning (right at 7:00 AM CT) or later in the afternoon (after 3:00 PM CT). Midday and Monday mornings tend to be busiest. If you're calling about a specific order, have your order number ready to speed up the process. Weekday calls are generally answered faster than Saturday calls. If you get a voicemail, leave a clear message with your name, order number, and callback number—they usually return calls within one business day.
What Information Should You Have Before Calling?
Before dialing, gather the following to make your call efficient:
Order number – Required for any order-related changes or issues.
Product name or SKU – Helps with product questions or warranty claims.
Delivery details – Address, delivery date, and any special instructions.
Your contact info – Phone number and email on file.
Photos of any damage – If reporting a damaged item, have photos ready to email after the call.
Having these details prevents back-and-forth and ensures your issue is handled faster.
How to Reach Room and Board If You Can't Call
If you prefer not to call, Room and Board offers several alternatives:
Live Chat – Available on their website (roomandboard.com) during business hours. Look for the chat icon in the bottom right corner.
Email – Use the contact form on their website. Expect a response within 24-48 hours.
Store Visit – Visit a local Room and Board store for in-person help. Store hours vary, so check online first.
For returns or exchanges, the online portal is the quickest method. You can initiate a return without speaking to anyone.
Common Mistakes When Contacting Room and Board
Avoid these pitfalls to get help faster:
Calling outside business hours – You'll get a recording. Stick to the hours listed above.
Not having order details – Agents will ask for your order number; without it, they can't help.
Using the wrong number – Some online sources list old numbers. Always use 1-800-301-9720.
Expecting instant replies via email – Email responses take up to 48 hours. For urgent issues, call.
Ignoring self-service options – Many common questions (e.g., delivery status, return policy) are answered on their website under FAQ.
FAQ About Room and Board Phone Number
Is there a 24/7 phone number for Room and Board? No, their customer service phone line is only open during business hours. For after-hours help, check their online FAQ.
Can I text Room and Board? Currently, Room and Board does not offer text support. Use phone, chat, or email.
What if I need to cancel an order? Call as soon as possible. Cancellations are easiest if the order hasn't shipped. Have your order number ready.
Does Room and Board have a dedicated line for delivery issues? The main number handles delivery issues. You may be transferred to the delivery team if needed.
How do I reach Room and Board for design services? Call the main number and ask to be connected to a design consultant, or schedule a free consultation online.
Final Tips for Contacting Room and Board
For the smoothest experience, always start with the main phone number 1-800-301-9720 during business hours. Prepare your order details, be patient during peak times, and consider using live chat for quick questions. If you're dealing with a complex issue like a warranty claim or large delivery problem, calling is most effective. Remember, the website has a comprehensive FAQ section that might answer your question instantly—check there first to save time.