Ordering new furniture from Ashley is exciting, but the delivery process can feel overwhelming if you don't know what to expect. Whether it's a sofa, bed, or dining set, understanding how Ashley Furniture delivery service works helps you avoid surprises and ensures your new pieces arrive safely. This guide covers step-by-step preparation, costs, and real-world advice to make your delivery day smooth.
What Are the Delivery Options and Costs?
Ashley offers two main delivery options: standard curbside delivery and in-home delivery. Curbside delivery is the most affordable—usually $49–$99 depending on your location—but you must bring the items inside yourself. In-home delivery includes placement in your room of choice and basic assembly (like attaching legs or connecting sections). This typically costs $99–$199 per order. For large items like sectionals or bedroom sets, expect higher fees. Always check the estimated delivery cost at checkout; it varies by zip code and item size. Ashley also offers White Glove delivery for an additional fee, which includes full assembly, debris removal, and placement exactly where you want. This is ideal for complex items like entertainment centers or large wardrobes.
How to Schedule and Prepare for Delivery
After placing your order, Ashley typically sends a delivery window via email or text. You can often reschedule online or by phone, but be aware that changes may push your delivery back by days or weeks. To prepare: clear a path from the front door to the intended room—move small furniture, rugs, and breakables. Measure doorways, hallways, and stairwells to ensure your new furniture fits. For large items, remove doors if necessary. Have a plan for old furniture: Ashley does not remove it unless you purchase White Glove. If you need disposal, arrange a donation pickup or local haul-away service beforehand. On delivery day, be present (or have someone over 18) to sign for the items. Delivery teams usually call 30 minutes before arrival.
What Happens During In-Home Delivery?
If you paid for in-home delivery, the team will bring the furniture inside, place it in the room you specify, and set up any included assembly (e.g., attaching legs, connecting modular pieces). They will also remove all packaging materials. However, they typically do not connect electronics, mount TVs, or handle complex assembly like installing hardware on wall units. If you have special requests, ask at the time of scheduling. The delivery crew will ask you to inspect the furniture for damage before they leave. Check for scratches, dents, or broken parts. If you notice damage, note it on the delivery receipt and take photos. Ashley's return policy for damaged items is generally 30 days, but reporting immediately is crucial.
Common Pitfalls and How to Avoid Them
One frequent mistake is not measuring access points. Many customers assume their new sofa will fit through the door, only to find it stuck. Measure your door width (standard is 30–36 inches), hallway width, and stairwell dimensions. Another pitfall is ignoring the delivery fee structure. Some items have higher fees due to size or weight. Always review the total cost before checkout. Also, be cautious with delivery windows: they are often 4-6 hours long. If you cannot be home the entire window, consider rescheduling or having a neighbor accept delivery. Finally, don't assume assembly is included—standard in-home delivery only covers basic setup. For full assembly, upgrade to White Glove or hire a local handyman.
Real Advice for a Smooth Experience
Based on customer reviews, here are actionable tips: First, order early—Ashley's delivery can take 2–4 weeks for in-stock items and longer for custom orders. Second, choose a delivery date when you have no other commitments. Third, have a backup plan for old furniture: schedule a donation pickup a day after delivery. Fourth, tip the delivery team $20–$50 per person depending on the complexity (common in the US). Fifth, keep all packaging for at least a week in case you need to return an item. Finally, read the fine print on Ashley's website about delivery policies; they change by location and promotion.
Frequently Asked Questions
Can I change my delivery date after ordering? Yes, usually up to 24 hours before the scheduled window. Contact customer service or use your online account. Late changes may incur a fee.
What if my furniture arrives damaged? Refuse delivery or note damage on the receipt. Ashley will arrange a replacement or refund. Take photos immediately.
Does Ashley Furniture deliver to apartments? Yes, but the team will only deliver to the door (curbside) or inside the unit (in-home). Ensure elevator or stairs are accessible.
How long does delivery take? Standard delivery is 2–4 weeks for stocked items. Custom orders can take 8–12 weeks. Check estimated delivery at purchase.
Can I track my delivery? Yes, Ashley provides online tracking via your account and text/email updates.
Conclusion
Ashley Furniture delivery service is reliable when you plan ahead. Understand the cost options, measure your space, and be present for inspection. By avoiding common mistakes like ignoring access issues or not checking for damage, you can enjoy your new furniture without hassle. For the best experience, opt for in-home or White Glove delivery if your budget allows, and always read the delivery policy specific to your order.