If you speak Spanish and need to reach Ashley Furniture customer service, you might be looking for the right phone number and support options. This guide provides the Ashley Furniture español teléfono, along with practical steps to get help with orders, deliveries, or product questions. We cover how to contact them, what information to have ready, and common mistakes to avoid.
Ashley Furniture Spanish Phone Number and Hours
The dedicated Spanish-language customer service line for Ashley Furniture is 1-800-477-6477. When you call, follow the prompts to select Spanish. The service is available Monday through Friday from 7:00 AM to 11:00 PM Central Time, and Saturday from 8:00 AM to 8:00 PM CT. They are closed on Sunday. For faster service, call during weekday mornings before 10 AM CT.
How to Get Help in Spanish: Step-by-Step
Follow these steps to ensure a smooth call:
- Prepare your order number or account info – Have your receipt, email confirmation, or account login handy.
- Dial 1-800-477-6477 – Listen to the automated menu. When prompted, press or say the option for Spanish (usually press 2 or say “Español”).
- Explain your issue clearly – Common topics include order status, delivery scheduling, returns, or product defects. Be specific (e.g., “My sofa arrived with a tear on the left arm”).
- Write down the case number – The representative will give you a reference number. Keep it for future calls.
- Ask for email confirmation – Request a summary of what was discussed or any changes made to your order.
What to Avoid When Calling Customer Service
Many callers make these mistakes:
- Calling without order details – Without your order number, the agent will have difficulty finding your information, leading to longer calls.
- Calling during peak hours – Lunchtime (12-2 PM CT) and evenings after 5 PM CT are busiest. Wait times can exceed 30 minutes.
- Assuming all representatives speak Spanish – While the line is dedicated to Spanish, some agents may be bilingual but not native. Speak clearly and be patient.
- Not checking the website first – For tracking orders or FAQs, visit ashleyfurniture.com and use the “My Account” section. It may resolve your issue without a call.
Alternative Ways to Contact Ashley Furniture in Spanish
Besides the phone line, you can:
- Use the live chat on their website – Look for the chat icon and select Spanish language option. Available same hours as phone.
- Email customer service – Use the contact form at ashleyfurniture.com/contact. In the message, state “Prefiero comunicación en español.” Response time is 24-48 hours.
- Visit a local store – Many Ashley Furniture stores have Spanish-speaking staff. Use the store locator on their website to find one near you.
Frequently Asked Questions
What is the Ashley Furniture Spanish phone number?
1-800-477-6477. Select Spanish when prompted.
Can I return a purchase in Spanish?
Yes, the return process is the same. Call the Spanish line to initiate a return. You’ll need your order number and reason for return.
Do they offer financing in Spanish?
Yes, financing applications are available in Spanish online and over the phone. Ask about Ashley Furniture credit card options.
How long does delivery take?
Standard delivery is 1-3 weeks depending on location and stock. You can check status via the Spanish line.
Final Tips for a Successful Call
Keep your call short and focused. Write down key points before dialing. If you encounter long wait times, try the chat option instead. Remember that customer service representatives are there to help, so being polite and prepared goes a long way. For order changes or cancellations, act within 24 hours of placing the order for best results.